All delivery times are approximate. From receipt of payment, print orders normally take between 4 and 6 days before they are ready for shipping. This is dependent on the size of your order, our current workload and the printing process itself. After we receive payment and your work is scheduled with the printer, you will receive an email letting you know the estimated dispatch day so that you know your print is on its way. For UK delivery, please allow between 6 and 10 working days. For all other destinations the delivery time will be slightly longer.
Paintings are individually dealt with using a secure courier service. We take every precaution to package the original painting carefully therefore please allow some additional time for this process. We will inform you as soon as your painting has been packaged and sent using our delivery service. The package is insured and there will be a tracking number for you to access its whereabouts at all times.
If you have received an item via courier that appears damaged due to delivery please indicate this to the courier in writing before signing for the goods. After signing for the goods, please inspect them within 24 hours to check for damage. If there is damage, please inform us immediately.
You will need to return the damaged item to us so that we can claim compensation from the courier company on your behalf, and in the case of a print, redo the work for you.
We reserve the right to charge for re-posting of returned bespoke items and services that have been especially produced to meet your personal requirements. This also applies to the sale of an original painting.